Returns and Refunds
We have every confidence that you will be delighted with your online purchase. However, if you change your mind, or are dissatisfied with the product, your right to cancel your order is protected by your statutory rights. In addition, we are committed to providing an excellent service for all our customers and if you are not entirely satisfied we will do our utmost to help.
If the products arrive damaged or are faulty please advise us by email to eileen@suryaluna.co.uk as soon as possible after receipt, and we will reimburse your purchase or send a replacement within 14 days of establishing the nature of the damage or fault. Please note that we may ask you to provide evidence of the nature of damage or fault and/or to return the product to us for further investigation.
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If you change your mind about your puchase or wish to cancel your order please send an email to eileen@suryaluna.co.uk within 14 days of receipt.
In these circumstances we expect you to take good care of the products and return them unused and in their original condition, and as well packed as you received them, as soon as reasonably practicable. Please include a note with your invoice number, your name, address, contact email/telephone and brief description of why you are returning the products. Returns must be made within 30 days of the date of invoice. Please also obtain and retain proof of posting.
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Where the products have been damaged in transit or found by us to be faulty, we will reimburse your initial postage postage costs and send you a replacement free of charge. Alternatively we will offer a full refund.
Where you change your mind about your purchase we will refund the cost of the products and standard postage only from ourselves (not your postage costs to return to ourselves).
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All refunds can only be made to the payment card/method used when making the initial payment.
We aim to process all refunds within 14 days of receiving the returned goods or of the cancellation of your order.
If you have any questions about this refund policy please contact us at eileen@suryaluna.co.uk